Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the TermsFeed Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to PadPulse.io, the software program provided by the Company.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to PadPulse LLC, a Wyoming limited liability company, with its principal place of business at 539 W. Commerce St, Suite 304, Dallas, TX 75208.
• Country refers to: Texas, United States
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual. We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

We use Google Analytics and other related tools to help Us understand how Our Service is used. These tools collect information such as how often users visit the Service, what pages they visit, and what other sites they used prior to coming to Our Service. We use this information only to improve Our Service. Google Analytics collects the IP address assigned to You on the date You visit the Service, rather than Your name or other identifying information.

You can opt-out of having Your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Session recording. We use PostHog, a product analytics service, to record how people use our website and the PadPulse app, such as the pages visited, clicks and scrolling, so we can find and fix the places where the Service is confusing. Text you type into forms is never recorded. On pages of the app that show member information, messages, door or access codes, or financial information, all text and images are hidden in your browser before anything is sent, so those details are not captured. We use these recordings only to improve the Service.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers, and general information about other goods, services and events which We offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your Personal Data in the following situations:

• With Service Providers: We may share Your Personal Data with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your Personal Data with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With other users: If Our Service offers public areas, when You share Personal Data or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.

PadPulse does not sell or share Your Personal Information with third parties for their own marketing or advertising purposes.

Vendor Directory and Public Vendor Marketplace

Hosts using the Service may add third-party vendors (e.g., cleaners, maintenance contractors, landscapers) to a private vendor directory associated with their account. To support this feature, We store vendor information that the host provides, which may include the vendor's business or individual name, contact information (such as email address and phone number), service category, service area, notes, and related job or scheduling history.

Vendor directory information is, by default, only visible to the host that added it and to authorized members of that host's account. We use this information to operate the directory, facilitate communication and scheduling between hosts and vendors, and improve the Service.

As described in Our Terms of Service, any vendor a host adds to their directory may, at the vendor's sole discretion, separately sign up for a PadPulse vendor account and choose to appear on the public PadPulse vendor marketplace. If a vendor independently opts in to the public marketplace, the information that vendor chooses to publish (which may include business name, service category, service area, contact details, photos, and reviews) will be publicly viewable on the marketplace. Hosts do not control whether a vendor in their directory appears on the public marketplace, and a vendor's marketplace listing is governed by the information that vendor provides to PadPulse directly, not by the private directory entry maintained by the host.

Vendors who create a PadPulse vendor account and list themselves on the public marketplace may request access to, correction of, or deletion of their marketplace listing by contacting Us. Hosts may remove a vendor from their private directory at any time; doing so removes the entry from the host's account but does not remove any independent listing the vendor has chosen to publish on the public marketplace.

Email Communications

We may send You emails related to Your account, the Service, and promotional content. You may opt-in to receive marketing emails from Us when You register for an account or otherwise engage with our Service. You can opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting Us directly. Please note that You may still receive transactional or administrative emails related to Your account even if You opt-out of marketing communications.

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors). We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

We use third-party service providers to help operate the Service, including for payment processing, bank-account connections (Stripe Financial Connections, described below), messaging, storage, and analytics. These providers are contractually required to protect your data consistent with this Policy.

AI Features and Automated Processing

PadPulse offers AI-powered features (such as AI-assisted listing descriptions, automated recommendations, and market analysis) that process data You submit to generate outputs on Your behalf.

Data processed by AI Features

When You use an AI Feature, the content You submit — including property details, photos, and operational data — is processed by an AI model to generate the requested output. This processing is performed on Your behalf and subject to the confidentiality obligations described in this Policy.

Member communications and attachments

Where a host uses AI Features that assist with member messaging (such as AI-suggested replies), the member messages being responded to — including text and any attached images (for example, a photo of a maintenance issue) — may be processed by Our AI service providers to help the host understand and respond to the request. AI-generated understandings of attached images (such as a short description of what a photo shows) may be stored alongside the message so the same image does not need to be re-processed. AI-suggested replies are drafts only: a human always reviews and sends (or discards) them, and no message is ever sent to a member automatically by an AI Feature.

AI model improvement

We do not use Your submitted content to train or improve general-purpose AI models operated by Our AI service providers, except where You have separately consented or where applicable provider terms permit training on usage data.

Property Manager accounts

If You access the Service under an enterprise or business account arrangement, AI Feature usage and data handling may be governed by additional data processing terms agreed upon separately.

Automated decision-making

Certain features of the Service may present automated recommendations or insights (for example, pricing suggestions or property scoring). These outputs are informational and advisory only. No automated processing by the Service produces legal effects or similarly significant decisions about any individual without human review.

Your rights

You may contact Us at info@padpulse.io to ask questions about AI processing of Your data, to request that We restrict AI processing of specific content, or to exercise other applicable data rights described in this Policy.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data. We apply different retention periods to different categories of Personal Data based on the purpose of processing and legal obligations:

• Account Information – User Accounts: retained for the duration of your account relationship plus up to 24 months after account closure to handle any post-termination issues or resolve disputes.
• Customer Support Data – Support tickets and correspondence: up to 24 months from the date of ticket closure; Chat transcripts: up to 24 months for quality assurance and staff training purposes.
• Usage Data – Application usage statistics: up to 24 months; Server logs (IP addresses, access times): up to 24 months for security monitoring and troubleshooting purposes.
• Bank Account Data – Raw bank-feed data received through Stripe Financial Connections (account details, balances, and transactions You have not imported): deleted within 30 days after You disconnect the account or close Your Account. Transactions You have imported into Your profit-and-loss records are kept as part of Your financial records until You delete them or delete Your Account.

We may retain Personal Data beyond the periods stated above for:

• Legal obligation: We are required by law to retain specific data (e.g., financial records for tax authorities).
• Legal claims: Data is necessary to establish, exercise, or defend legal claims.
• Your explicit request: You ask Us to retain specific information.
• Technical limitations: Data exists in backup systems that are scheduled for routine deletion.

When retention periods expire, We securely delete or anonymize Personal Data. Residual copies may remain in encrypted backups for a limited period and are not restored except where necessary for security, disaster recovery, or legal compliance.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ.

Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards. No transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

You may update, amend, or delete Your information at any time by signing in to Your Account and visiting the account settings section. You may also contact Us to request access to, correct, or delete any Personal Data that You have provided to Us.

This includes bank account data received through Stripe Financial Connections. You can disconnect a connected bank or credit-card account at any time in PadPulse, which stops further data refreshes and starts the 30-day deletion of its raw bank-feed data. Imported transactions can be deleted from Your profit-and-loss records, and all of them are deleted when You delete Your Account. To remove the connection Stripe holds for You, visit https://support.stripe.com/user/accounts.

Please note that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

CCPA/CPRA Privacy Rights (California Residents)

This section applies to residents of California and supplements the information contained in Our Privacy Policy. It is adopted in compliance with the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA), and their implementing regulations.

Your Rights Under CCPA/CPRA

If You are a California resident, You have the following rights:

• Right to Know: You have the right to request that We disclose what Personal Information We have collected about You, including the categories of Personal Information, the categories of sources, the business or commercial purpose for collecting it, the categories of third parties with whom We share it, and the specific pieces of Personal Information collected about You.
• Right to Delete: You have the right to request deletion of Your Personal Information that We collected from You and retained, subject to certain exceptions.
• Right to Correct: You have the right to request that We correct inaccurate Personal Information that We maintain about You.
• Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of Your Personal Information for cross-context behavioral advertising. PadPulse does not sell or share Your Personal Information as defined under the CCPA/CPRA, so no opt-out mechanism is required; We simply do not engage in these practices.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit Our use of sensitive Personal Information to only that which is necessary to perform the services or provide the goods reasonably expected by an average consumer.
• Right to Non-Discrimination: We will not discriminate against You for exercising any of Your CCPA/CPRA rights.

Categories of Personal Information Collected

In the past 12 months, We have collected the following categories of Personal Information:

We collect these categories of Personal Information directly from You, automatically from Your use of the Service, and from third parties acting at Your direction. Financial information about connected bank and credit-card accounts is collected from Stripe, Inc. only when You choose to connect an account through Stripe Financial Connections, and is used only to provide Your accounting, expense tracking, and profit-and-loss features. We do not sell or share this information.

How to Submit a CCPA/CPRA Request

To exercise Your rights under the CCPA/CPRA, please contact Us:

• By email: admin@padpulse.io

We will respond to verifiable consumer requests within 45 days of receipt. We may extend the response period by an additional 45 days when reasonably necessary, provided We give You notice of the extension.

GDPR Privacy Rights (EEA/UK Residents)

This section applies to individuals in the European Economic Area (EEA) and United Kingdom (UK) and supplements the information contained in Our Privacy Policy. It is adopted in compliance with the General Data Protection Regulation (GDPR) and UK GDPR.

Legal Basis for Processing

We process Your Personal Data under the following legal bases:

• Consent: You have given Your consent for processing Your Personal Data for one or more specific purposes.
• Contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
• Legal Obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
• Vital Interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
• Legitimate Interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by Us, which are not overridden by Your interests or fundamental rights.

Your GDPR Rights

If You are located in the EEA or UK, You have the following rights:

• Right of Access: You have the right to request copies of Your Personal Data.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data.
• Right to Erasure: You have the right to request deletion of Your Personal Data under certain conditions.
• Right to Restrict Processing: You have the right to request that We restrict the processing of Your Personal Data under certain conditions.
• Right to Object to Processing: You have the right to object to Our processing of Your Personal Data under certain conditions.
• Right to Data Portability: You have the right to request that We transfer the data We have collected to another organization, or directly to You, under certain conditions.
• Right to Withdraw Consent: You have the right to withdraw Your consent at any time where the Company relies on Your consent to process Your Personal Data.

If You wish to exercise any of these rights, please contact Us at admin@padpulse.io. We will respond to Your request within 30 days. If We are unable to fulfill Your request within this period, We will notify You of the delay. You also have the right to lodge a complaint with a supervisory authority.

CalOPPA Privacy Rights

This section applies in accordance with the California Online Privacy Protection Act (CalOPPA), the first state law in the nation to require commercial websites and online services to post a privacy policy.

CalOPPA Requirements

According to CalOPPA, We agree to the following:

• Users can visit Our Service anonymously.
• Once this Privacy Policy is created, We will add a link to it on Our home page or at a minimum, on the first significant page after entering Our website.
• Our Privacy Policy link includes the word "Privacy" and can easily be found on the page specified above.

Do Not Track

Our Service does not support Do Not Track ("DNT") signals. Some browsers allow users to set a DNT preference to signal to websites and services that the user does not want to have information about their online activities tracked. While some third-party websites track Your browsing activities, if You set Your DNT preference in Your browser, We are not able to honor this preference at this time.

Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: admin@padpulse.io